You didn’t start a business because you love HR, and we don’t expect every organisation to have a dedicated team of HR experts.
That’s why we offer our customers a range of support – helping you to get the most out of your system, so you can get back to business.
Our support includes:
We guide you through the implementation and set up of your system, step by step, offering you training on everything from the basics through to more in-depth functionality.
When you’re all set up, we provide ongoing support through your dedicated account manager and our support team who are on hand to offer you any help you need, to make sure you get the best out of your system.
Reacting to change
Particularly around updates like changes to legislation, such as GDPR, we guide you through the latest updates, adapting IRIS HR Professional to the changes, and walking you through any action you need to take.
Gathering your feedback
Providing an excellent service is a two-way street – we engage with our customers, keeping you involved in moving our products forward, and as a result we’re able to evolve.
Put forward your suggestions
We believe that listening to our customers is essential to our business. That’s why we put our customers in control of our product roadmap – you tell us what you need, our product and development teams make it happen. As an IRIS HR Professional customer, you can put forward your suggestions or vote on ideas that other customers have suggested – our product team will review each and every one of them.
Coming soon – WalkMe
To offer another hand of support, we’re working with the WalkMe tool and we’re almost ready to offer you this new range of in-system help. WalkMe will provide step-by-step guidance as you navigate IRIS HR Professional, helping you adopt any process within the system quickly, simply, and without any training. Watch this space.